"Resort Rescue" is a reality series on the Travel Channel that features New Zealand-born hospitality expert Shane Green. Using strategically placed hidden cameras, Green travels across the country on a mission to help ailing hotel and resort owners figure out what's going wrong inside their establishments, and how to turn things around.

In this series, bad customer service, unruly guests and dysfunctional employee-owner dynamics are all caught on multiple-camera feeds. Through the use of hidden cameras installed throughout each resort property, the hotel staff has no idea they are being watched as Green catches their every move on camera. He scours the resort from top to bottom. Everything from using a black light to check for clean bedding, catching the bartender neglecting new customers, to an out-of-control guest in the resort pool, it is unbelievable what he discovers. In a behind-the-scenes room, Green sits down with each of the owners and shows them why their resort is in bad shape. Once the major issues are discussed, he snaps into action and shows the staff how to create a top-notch resort.

In the premiere episode, Green travels to Perry, Georgia, to evaluate the New Perry Hotel — a historic landmark that has lost its Southern hospitality and charm. Once a unique hotel offering visitors a relaxing getaway from city life, the property has declined over the years and received negative reviews of its restaurant and hotel grounds. Green settles in and immediately sets up hidden cameras throughout the New Perry and asks owner Patty Johnson, a former chemist with no hospitality background, to watch what goes on behind-the-scenes in her struggling hotel. Filthy public spaces, lack of proper outdoor lighting and a communication breakdown between the bar and kitchen are a few of the issues Green points out. Patty finally confesses that the husband and wife team — originally hired by her to manage the restaurant and increase profits — are resistant to Patty's suggestions. They avoid speaking to her for days and take liberties with the established menu, which has resulted in numerous customer complaints. Green zeros in on this as the major problem that needs to be addressed or the New Perry Hotel will close.

"Resort Rescue" is produced by Relativity Television/The Jay & Tony Show for Travel Channel. For Relativity Television/The Jay & Tony Show, the executive producers are Tom Forman, Jay Blumenfield and Tony Marsh. The executive producer for Travel Channel is Julie McCully.


Network: Travel Channel
Genre: Reality
Runtime: 60 mins.
Premiere Date: October 7, 2014
Seasons: 1
Production Companies:
Relativity Television
The Jay & Tony Show

Travel Channel Checks In 2 Hotel Experts — Premiering Tuesday, October 7, the new series "Resort Rescue," hosted by Shane Green, and the fifth season of "Hotel Impossible," hosted by Anthony Melchiorri, turn up the heat in Georgia and Daytona Beach. Read more...

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